For five years, Molly and I had been
planning an addition to our house. There were endless ideas tossed
around about what we could and couldn't do. We discussed all the
usual options at length, but the one item I insisted on was that the
family room should be made using timber frame construction. At first
she looked at me like a deer in the headlights. I bought a few books
on the subject and showed her what I was talking about. The blank
stare was replaced with a twinkle of excitement and wonder.
So I started looking into timber frame contractors. As fate
would have it, I attempted to work with another outfit first. I say
attempted, because after the initial warm fuzzy, they started
stringing me along. After several weeks and shooting me an
outrageous price for what I wanted done, they basically told me that
what I wanted to do was beneath them.
In contrast, my experience with Northern Lights Timber framing has
been truly wonderful. Things just clicked right from the first phone
call. Molly and I were sure we wanted to work with you after you
came out to see what we had in mind. Your patience, passion, and
willingness to take the time to understand what we really wanted
were so refreshing. While we had several ideas about what we wanted
the end product to look like, it was your input that helped us shape
those dreams and ideas into reality.
Working with you has truly been a great experience. The customer
service was fantastic. You were on time and on budget.
All this and I still get to see the reaction on a person’s face the
first time they see the room. Mouths hang open and eyes bug
out etc. I just grin and answer the questions.
